The competence of UAB Infomedia is based on its 29 years of work experience. Our company's success and longevity is the result of our desire to grow and improve. We believe that remaining among the market leaders is only possible when you are able to adapt to the constant changes in the market, as well as modernize and implement innovations in your business activities.
UAB Infomedia uses the most modern working methods, boldly invests in its employee training and leisure, and implements the most advanced software technologies.
Professional software GENESYS used in the UAB Infomedia Contact Center allows us to provide customer service via various channels, using one common routing mechanism for enquiries (calls, e-mails, SMS, chat). Efficient allocation of human resources and optimization of work processes by using call distribution algorithms ensure the highest qualitative and quantitative indicators.
years of experience
flows per month
SLA 80%/20 sec.
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Empower businesses and public organizations with superior contact center and customer relations management services. We deliver qualified solutions that consistently meet the highest quality standards, ensuring operational excellence and client satisfaction
Become a global leader in contact center excellence. Pioneering innovation, we strive to deliver top-quality customer relations management services, setting new industry benchmarks. As an employer of choice, we aim to create a workplace that attracts top talent and fosters professional growth