The competence of UAB Infomedia is based on its 29 years of work experience. Our company's success and longevity is the result of our desire to grow and improve. We believe that remaining among the market leaders is only possible when you are able to adapt to the constant changes in the market, as well as modernize and implement innovations in your business activities.
UAB Infomedia uses the most modern working methods, boldly invests in its employee training and leisure, and implements the most advanced software technologies.
Professional software GENESYS used in the UAB Infomedia Contact Center allows us to provide customer service via various channels, using one common routing mechanism for enquiries (calls, e-mails, SMS, chat). Efficient allocation of human resources and optimization of work processes by using call distribution algorithms ensure the highest qualitative and quantitative indicators.
years of experience
flows per month
SLA 80%/20 sec.
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To provide qualified contact center and/or customer relations management services that meet the highest quality standards for businesses and public organizations.
- To become a leader among contact centers not only in Lithuania, but also in the international market.
- To be a company that provides the most innovative, top quality customer relations management services.
- To be a desirable employer.