These services are particularly relevant for businesses with a flow of potential customers that becomes extremely difficult to process through conventional means of communication. These are often companies that manage huge flows of existing customers and need to handle large numbers of enquiries: communication operators, banks, insurance companies, logistics companies, large retailers, emergency services, utility providers, etc.
Telemarketing services provide the flexibility to hire employees for long-term and short-term projects who contact potential customers of the client and make sales by phone. We specialize in telephone sales.
IVR is a pre-recorded message service that is actively used in various areas of business - not only for communicating with customers, suppliers and partners, but also for effective internal communication between the company's departments and employees.
"Over 27 years of experience in the call service market enables us to properly represent the products of our customers and promote their competitive advantages.
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Over 27 years of experience in the call service market enables us to properly represent the products of our customers and promote their competitive advantages.
We are professionals who are able to communicate freely in Lithuanian, Russian and English. We are continuously developing our competencies, improving our work productivity and always striving for higher quality indicators.
The most advanced software
We use the most advanced available software – GENESYS. It enables us to provide customer service through various media channels, while our modern supervision management system helps us ensure the monitoring of ongoing projects and effective assessment of qualitative and quantitative indicators.
The highest standards
The management of the company is based on the principles of the ISO 9001 standard. In 2014, the quality management system of UAB Infomedia, which includes the provision of Contact Center and telemarketing services, has been awarded the ISO 9001 Standard Certificate.