Services

UAB Infomedia is a contact center providing top quality management of calls, emails, chat and other enquiries received through various communication channels.

Call center

These services are particularly relevant for businesses with a flow of potential customers that becomes extremely difficult to process through conventional means of communication. These are often companies that manage huge flows of existing customers and need to handle large numbers of enquiries: communication operators, banks, insurance companies, logistics companies, large retailers, emergency services, utility providers, etc.

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Telemarketing

Telemarketing services provide the flexibility to hire employees for long-term and short-term projects who contact potential customers of the client and make sales by phone. We specialize in telephone sales.

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SMS messaging services

SMS or text messaging services enable to instantly inform customers about any issued invoices and payment deadlines, as well as new offers, sales, organized events, emergencies or debts.

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Interactive voice response

IVR is a pre-recorded message service that is actively used in various areas of business - not only for communicating with customers, suppliers and partners, but also for effective internal communication between the company's departments and employees.

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Virtual assistant

Professional secretary services without any staff costs, which will help you process your electronic enquiries and social network messages, as well as organize your company's documents.

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"Over 27 years of experience in the call service market enables us to properly represent the products of our customers and promote their competitive advantages.

Interested?

Register for a free consultation and we will offer the best solution for your business.

Experience

Over 27 years of experience in the call service market enables us to properly represent the products of our customers and promote their competitive advantages.

Competence

We are professionals who are able to communicate freely in Lithuanian, Russian and English. We are continuously developing our competencies, improving our work productivity and always striving for higher quality indicators.

The most advanced software

We use the most advanced available software – GENESYS. It enables us to provide customer service through various media channels, while our modern supervision management system helps us ensure the monitoring of ongoing projects and effective assessment of qualitative and quantitative indicators.

The highest standards

The management of the company is based on the principles of the ISO 9001 standard. In 2014, the quality management system of UAB Infomedia, which includes the provision of Contact Center and telemarketing services, has been awarded the ISO 9001 Standard Certificate.